Who we are
The Racket Exchange, Powered by cørt CLUB, is run by CORT CLUB LTD, company no. 17325437, registered in England and Wales. We are the controller of the personal data you give us through this site.
Contact for privacy questions: info@cortclub.co.uk. Postal address: Suite 148 Fortuna House, 88 Queen Street, Sheffield, S1 2FW.
What we collect
- Exchange enquiries: your name, email, optional phone number, postcode area (first part only), racket details, condition and damage information, whether there is a partner club near you, your preference (consignment or trade-in), how you heard about us, and the file names and number of any photos you choose. Photos themselves are not uploaded through this site at present.
- Trial waitlist: your name, email, postcode area, playing level, how often you would try rackets, value bands, rackets per pack, membership preference and any notes.
- Partner enquiries: organisation details, your name, role, work email, optional phone number and your message.
- Your consent choices and the time of your submission.
Why we use it, and our lawful basis
- To respond to your enquiry and manage the waitlist: taking steps at your request before any agreement, and our legitimate interest in running and planning the service.
- To send launch news, only if you tick the optional box: your consent, which you can withdraw at any time.
- To protect the service from spam and misuse: our legitimate interests.
Who we share it with
Service providers who help us run the site and handle enquiries (for example hosting and email), under contract. [processor list to be confirmed]. We do not sell your data.
How long we keep it
[retention periods to be confirmed]. We intend to keep enquiry and waitlist data only as long as needed for the purposes above.
Cookies
This site does not currently set cookies or use analytics. If that changes, we will update this notice and ask for consent where required.
Your rights
You can ask to access, correct or delete your data, object to or restrict how we use it, ask for a copy in a portable format, and withdraw consent. You can also complain to the Information Commissioner's Office (ico.org.uk).